Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

• When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
• Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
• Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
• If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
• If you want a refund on your purchase, you mush request it within 7 days and provide proof of purchase. See our returns policy for more details on refunds.
• If you made a subscription purchase more than 7 days ago, you must cancel your subscription and you won't be charged for a renewal. Get started by emailing support@carlislerussell.com